Browse how the rules work in practice
These terms set the rules for account names, access, requests, and any review we need to make under local law. If your profile and wallet name do not match, we may hold the request until you correct it, because the same identity should follow the whole
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account journey. We also keep the same rule set for login recovery, profile edits, and any request that changes your account status. When you use DANA, OVO, GoPay, or QRIS, we may check device, time, and recent activity before a request moves on. That helps us
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keep the record clean if you ask for a correction later. If local law changes, the updated rule set applies only where that law permits, and we publish the newest wording on this page so you can check it before opening or changing anything.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.