Reference

Open Your Privacy Choices Clearly

Your account, wallet and device data stay tied to clear purposes: account access, payment checks, security alerts and support replies.

Account data useDANA privacy contextOVO wallet checksGoPay and QRIS recordsSupport contact paths
obatbet Open Your Privacy Choices Clearly
CONTACT ROUTES

Check Privacy Help Before Account Changes

Privacy questions should reach the right desk, not a random chat thread. Use our live chat for quick identity checks, email for document-heavy requests, and the…

Live chat privacy check Use live chat from 09:00 to 23:00 WIB when you need a quick check…
Email request trail Send privacy requests to [email protected] when you need a written trail for access, correction…
Account page edits Open Account > Profile > Contact Details to update your phone or email before…
DATA CONTROLS

Browse How We Protect Privacy

Privacy work happens behind the lobby every day: login checks, cookie settings, payment matching, support tickets and retention rules all leave records.

Account data

We store account details such as username, registered phone number, email, password hash and status flags.

Payment records

Wallet records may include channel name, transaction time, amount, status and reference code for DANA, OVO, GoPay or QRIS.

Device signals

We may record browser type, IP range, device ID signals and login time when you access the site.

Cookie choices

Cookies help keep your session active, remember basic preferences and detect repeated failed login attempts.

Retention rules

We keep records only as long as needed for account service, payment tracing, security checks and legal record duties.

Change requests

Ask us to correct outdated contact data or check what account data we hold.

See Privacy Answers Before You Join

These answers focus on how we handle your data, not broad lobby features. If you want to open an account, read the privacy points first so you know what details are collected, why wallet records are kept, and how to contact us when something needs correction.

We collect account details such as username, password hash, phone number, email, login records and status flags. If you use DANA, OVO, GoPay or QRIS, we also keep payment references needed to match wallet activity.

No. We may record the wallet channel, transaction status, reference code and timestamp, but we do not ask for or store wallet PINs, payment passwords or one-time codes through chat, email or account forms.

Device and login data help us spot unusual access, repeated failed passwords and session conflicts. For example, a new Android phone or changed IP range may trigger an extra account check before wallet actions continue.

Yes, you can ask us to correct outdated contact details or review deletion options. We first confirm your identity, then explain what can be changed and what records must remain for security or payment tracing.

We keep wallet and gameplay records for the period needed to answer settlement, dispute, security and legal record questions. Records for Live Baccarat, Crash Games or Bingo may stay linked to your account history for verification.

Only staff who need the case can view your support messages, account checks and attached request details. We use role-based access, so payment staff, chat staff and account staff do not all see the same case data.

Use live chat from 09:00 to 23:00 WIB for quick privacy checks, or email [email protected] for written requests. Include your username and registered phone number, but never send wallet PINs or one-time codes.